Privacy Policy

Last updated: January 28, 2025

Introduction

Shootflo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application for AI-powered image and video generation for advertising purposes.

By installing and using Shootflo, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Store Information

When you install Shootflo, we collect information from your Shopify store including:

  • Store name and domain
  • Store owner email address
  • Product information (titles, descriptions, images) that you choose to use with our app
  • Shopify access tokens for API authentication

User Content

We collect content you provide when using our services:

  • Images you upload for AI processing
  • Text prompts and descriptions for image/video generation
  • Custom model training data (product images you provide)
  • Generated images and videos

Usage Information

We automatically collect certain information about your use of the app:

  • Feature usage and interaction data
  • Credit consumption and transaction history
  • Error logs and performance data

How We Use Your Information

We use the collected information to:

  • Provide and maintain our AI image and video generation services
  • Process your requests and generate content
  • Train custom AI models based on your provided images (only when you opt-in)
  • Manage your account and credit balance
  • Process payments through Shopify Billing
  • Send service-related communications
  • Improve and optimize our services
  • Detect and prevent fraud or abuse

Third-Party Services

We use third-party AI providers to generate images and videos. Your content may be processed by:

  • Google (Gemini AI) - for image generation
  • OpenAI (DALL-E) - for image generation
  • Stability AI - for image generation
  • Runway - for video generation
  • Replicate - for custom model training

Each provider has their own privacy policies governing how they handle data. We recommend reviewing their policies for more information.

Data Storage and Security

Your data is stored securely using industry-standard practices:

  • Generated images and videos are stored on Cloudflare R2 with encryption
  • Database information is stored in encrypted PostgreSQL databases
  • All data transmission uses HTTPS encryption
  • Access tokens are securely stored and never exposed

Data Retention

We retain your data for as long as your account is active or as needed to provide services:

  • Generated content is retained until you delete it or uninstall the app
  • Custom trained models are retained until you delete them or uninstall the app
  • Transaction records are retained for legal and accounting purposes
  • Upon app uninstall, we delete your data within 30 days unless legally required to retain it

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your generated content
  • Opt-out of marketing communications
  • Uninstall the app at any time

Children's Privacy

Shootflo is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of the app after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Shopify App Store Compliance

This app complies with Shopify's API Terms of Service and Partner Program Agreement. We only request access to the Shopify API scopes necessary for the app's functionality.